Schedule Service

Shop Policies​

• Published prices are subject to change without notice
• Billed repairs will not exceed estimates given by more than 10%.  Estimates will have a scope of work in the description.  If necessary repairs will exceed that scope and the 10% cap, work will pause, the customer will be consulted, and a new estimate provided for approval
• Estimates ranges provided on instruments not in hand are on a good faith basis only and are not binding until the instrument is evaluated in person.
• Any instrument checked in at Jeff’s Woodwind Shop may be filmed for use in educational or promotional publications.  Anonymity of ownership will be maintained unless permission is granted.  Customers who do not wish their instruments to be used in this way must make their wishes known in writing prior to publication.
• Instruments not picked up within 14 days of notification may be assessed a storage fee of $10/day unless prior arrangements have been made.  Instruments not picked up within 90 days with no communication from the customer may be considered abandoned and dealt with in accordance with Maryland State Law  (MD Code, Commercial Law §§ 16-301, 16-302)
• Jeff’s Woodwind Shop does not share customer data with third parties unless it is directly relevant to customer service.
• Jeff’s Woodwind Shop will not store your credit card number for use in future purchases.

Deposit Terms

• All Flex Repair and Emergency Repair appointments require prepayment of 1 hour of bench time before the appointment is finalized in the calendar. Repairs that exceed the minimum 1 hour will require payment of the balance due upon completion of the repair.
• All COA/Custom Set-up/Annual Service appointments require a deposit of $100 before the appointment is finalized in the calendar. The deposit is deducted from the final invoice due upon completion of the repair.
• All Overhaul appointments require a deposit of $100 before the appointment is finalized in the calendar, and a payment of 50% of the estimated overhaul price 30 days before the appointment. The deposits are deducted from the final invoice upon completion of the repair.

Consultation appointment require a $50 prepayment before the appointment is finalized in the calendar. This payment may be applied to the deposit for a future repair appointment made at the time of the consultation.

Billing

Billing for deposits and prepayment will be invoiced through Square via email.  Payment may be made using the secure link, giving a credit card number over the phone, or mailing a check.

Cancellations, Rescheduling, and Refunds

Deposits and prepayments are considered non-refundable for cancellations within 14 calendar days of the appointment date.  Rescheduling is allowable with no additional deposit providing the notice of intent to reschedule is given at least 7 days prior to the appointment and the new appointment is within 90 days of the cancelled one.  No-shows forfeit their deposit and have no rescheduling privileges without additional deposit.

In the event of timely cancellation, 50% of the deposit may be refunded only if the appointment is filled by another client requiring similar service.

Appointment Arrival/Drop-off policy

For Flex Repairs and Consultations, the time you select is the starting time of your in-person appointment. Late arrivals may not be afforded any extended time beyond their scheduled appointment block. Additional time outside the scheduled block needed due to late arrival may be billed at emergency rates.

Emergency repairs are scheduled as needed and when a time is scheduled, similar arrival etiquette is expected.

For COA/Custom Set-up/Annual Service appointments, the time selected on the schedule woodwindfixer.com is a placeholder for the time needed to complete the job. The entire job is often spread out over multiple hours or days. Specific drop-off times will be offered for the client to choose in 30 minute blocks, usually within 48 hours of the time selected on woodwindfixer.com. Arrival towards the beginning of the selected time block is recommended. Missed drop-off times may result in an additional charge to the final repair invoice.

Overhaul clients will likewise have an array of drop-off options offered to them similar to the COA appointments.

Shipping

Clients who ship their instruments are responsible for their own proper packaging and insurance coverage. Please notify me of plans to ship an instrument. Shipped instruments must always be sent with adult signature required, and “restricted delivery” if offered. These are usually an extra charge and should be verified on the receipt. Clients should time their shipping to arrive on or before the scheduled start date for the overhaul, with no weekend delivery accepted. Clients must email or text the tracking information to JWS as soon as they have it. Jeff’s Woodwind Shop is not responsible for damage or lost items when proper shipping instructions are not followed.

USPS Registered Mail is the most secure means of shipping but is not bound by any schedules and does not have live tracking. Plan on 5 to 10 business days (or more) for an instrument shipped by this means. Please do not use FedEx unless it is the only option available to you.